Andy Foster steering near Richmond
Approaching Thames Lock, Brentford
We moored up on the visitor moorings at Brentford. BW closed their "front of desk" at Brentford at the start of the month. As a result I had to ring up a central BW number to find out if the winter mooring regulations were still in operation (as local signs indicated) - they didn't know. Also, it appears you can only buy tokens for the excellent facilities (pump out, showers, and laundry) at the local cafe not at the BW office adjacent. And this is the location of a major BW office. Not exactly a "customer focus".
